Chipkin Quickserver/FieldServer Support Guide

How to Receive Fast Support & Expert Service by Chipkin

If you run into an issue with a QuickServer / FieldServer that you purchased from us and you would like our assistance, please follow these steps. Chipkin is dedicated to ongoing support and customer satisfaction. When you buy from Chipkin: We don't sell boxes, we sell solutions.

  • Step 1: Click Here to Download the Sierra Monitor FieldServer Toolbox
  • Step 2: Once installed, run the tool and it will discover the gateway. Next, click on the Diagnostic Icon seen in the image below:


  • Step 3: Start the Diagnostic Tool

    image.png

  • Step 4: Once the diagnostic test is complete, email the files to support@chipkin.com. Please include the following information for faster assistance:
    • Your name and Company name
    • FieldServer/QuickServer Model #
    • Phone Number
    • Details about the issue
    • Original order ID & date of purchase

Gateway Selector

Select your combination of protocols.
Protocol 1
Protocol 2

Contact Us

Contact us via phone (+1 866-383-1657) or leave a detailed message below for sales, support, or any other needs

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