Customer Service Testimonials Page 2

I just wanted to write that Hitarth has done above and beyond for us here at Argus and for our client at Green Leaf in getting the BACnet communication going smoothly. Hitarth made himself available for the issues we have been having, and without his help this project would be worse off. Thank you so much Hitarth, and I wanted your hard work to be acknowledged by all.

K.H.

Argus Controls

Thank you for all the support throughout this ordeal. Your constant interaction with UPS is what spurred them on to do something. I really appreciate everything.

S.S.

Massy Energy

Rene - I must say at this point that your eagerness to help in any way possible is exemplary. It is rather rare in our BAS business finding companies (and people like yourself) so eager to help when the going gets tough!

E.A.

AHI Carrier

Just wanted to reach out and let you know that the support and product quality we received was above and beyond my expectations. I have recommended that we use FieldServers on all projects requiring multiple protocols to the contracting company that is running all of the future solar projects we will be involved with. Thank you guys so much for all your help!

C.M.

Harrison Energy Partners

Hello Hitarth - I just wanted to say thank you for the BACnet router training. I found it very informative and I now feel more comfortable with the device and how it can help me. I also wanted to compliment you on your training skills you never seem to run out of enthusiasm and energy!

S.G.

Blue Surge Technologies

Well I have to say WOW and a big thank you. The part showed up at 10:45am today less then 24 hours and I have it in my hands hooked up and working. I thought at least mid next week before I saw it. It will make a building full of people happy not to mention it proves someone wrong that we have been dealing with on some HVAC issues in a new building. Thanks again and I look forward to working with again

S.M.

City of Richland, WA

Hitarth, I want to thank you for your expert help in programming the Chipkin servers for BACNet MSTP. FCP couldn't of done it without your support. You did an excellent job.

P.H.

Florida Critical Power

Many thanks for the CAS conversion project for SY1 and for the hard work and efforts that Hiarth put in to make it successful. It was part of the success story that led to the success of our project so we pulled it off on time. I was told by Equinix Global team that they will use other countries where we have the same reasons to utilize it (BACnet disconnections).

M.K.

Facilities Engineer

Equinix

If not for Josh, I'm not sure how this job would have proceeded. Thank you for having someone on your team that understands what we needed and put the customer first. Even though our opinion of the company we used for the order is not very good, if it had not been for that we would never had the opportunity to work with Josh.

K & E G.

ENK Electrical Services LLC.

Thanks for the quick work today. With your initial instruction and the config file, the process was very simple and the plc was up and running with the new data quickly and easily. Thanks again.

M.A.

Telemetry and Process Controls, Inc (TPC)

We wish to inform you that we have successfully integrated both FieldServers. The programming you have done was correct ( even the file I have renamed). The issues was coming from three thermostats whose comm. Port were damaged and were creating troubles on the network. I am attaching the config file for each fieldserver for records. We thank you again for your valuable support.

V.G.

Manager

Rey & Lenferna Ltd

Ebad gets the gold star of the week for best service!

G.H.

ERW Lighting + Controls

You have been very helpful and thorough. We are grateful to have you commission this project.

M.A.

Facilities Plant Engineer

Boeing

Thank you for going the extra mile today. We really appreciate the effort.

M.S.

Controls Engineering Specialist

Enbala

I want you to know that your company does outstanding work. You guys are the best, and I should know, I deal with all the controls lines

M.B.

Vice President

Electrical Systems Solutions, LLC

Good Morning!! Looks like we got it!! With your explanation of the device and addressing when I updated the UI it lite up perfectly. What a journey and learning experience this was. I learned a lot from you the master. I shouldn't have to bother you any more unless it's a config question. I appreciate all your help and patience. Thanks Again!

N.B.

Configuration Analyst, IoT/Sensor IT

The Hartford Steam Boiler Inspection and Insurance Co.

Often, especially in Engineering Support in the systems integration world, we are faced with the challenge of proving that our "side" (could be a device or software or application, etc..) works just fine and it is at their end that something needs to be looked into. This one was no exception, however, without Steven's help and guidance we may not have been able to do it with such clarity, accuracy, and efficiency. Thanks, Steven.

H.J.

Support Technician

Chipkin

With the information provided Friday, I have put together a config file that is working as desired. It is running without errors and allows me the control I anticipated. Thanks for all your assistance!!! You can consider this project complete. Thank You again.

G.S.

Automation Project Manager

Emcor

To Chipkin Support: I would like to take a moment to Thank you for your tech support on the 21st Nov 2017 at our job site… We hope to do more business with your company moving forward…

To Chipkin sales: Thank you for your great support in connecting us all to the right individual.

Hitarth was very professional in checking the router we purchased from you and it seems all looks good. Our client, including ourselves, was very impressed with the support Hitarth gave us. Once again, Thank you and have a great weekend.

P.D.S.

Manager, National Tech Support & Training

Panasonic Canada Inc.

Thanks Steven! You are awesome, what great support.

C.F.

Sr. Electrical Engineer

Piedmont Energy Systems

Thank you so much for helping us out like this. You guys are great!

C.F.

Sr. Electrical Engineer

Piedmont Energy Systems

Thanks again for all your help, you guys are the best. :)

C.F.

Sr. Electrical Engineer

Piedmont Energy Systems

I really appreciate the great service from your company. It is much better than what I am used to from other vendors I am used to dealing with.

C.F.

Sr. Electrical Engineer

Piedmont Energy Systems

I just wanted to say thank you for the support today. You definitely went above and beyond to help us determine the underlying cause of the problem. It looks like the SCADA system is now receiving all of the signals, and we now know where the issues are with our relay outputs from the generator controls to the Veeder Root system. Again, I really appreciate the help and support, and look forward to working with you guys on future projects. Thanks.

J.H.

Senior Project Manager

Ring Power Corporation

I installed the replacement CAS2700 gateways yesterday and they worked perfectly on both systems. I really appreciate your fantastic service, and will use your products again in the future as the need arises. Thanks again.

C.F.

Sr. Electrical Engineer

Piedmont Energy Systems

Added Fieldserver to convert McQuay 1999 Microtech chillers to BACnet IP - thanks Chipkin Automation Systems.

C.M.

Control Specialist

Patton Air Conditioning

Thanks for your honest expert opinion. It was impressive.

M.H.

Engineering Programs Manager

Milpitas Facilities

I use the CAS Modbus Scanner almost everyday for troubleshooting. I love the fact that it saves any connections and requests you create, for future use. Real time saver.

M.B.

Controls Engineer

Alerton Australia

I wanted to reach out and thank Hitarth for your exceptional technical support and customer service over the past weeks. You were an integral part in finding and applying the solution that landed us success yesterday with Argus. I wish the best for you and your company in the years to come.

C.C.

Mass Alternative Care

This tool your company made for Wireshark is great!! I already have applications for it, and I have a feeling this will be very useful in the future.

R.F.

Integration Specialist

Siemens

Thank you so very much for your assistance and no worries, things like this happen. It's about stepping up and making it right which you all did! Thanks again and have a great day!!

T.S.

Rain Water Management

Awesome, thanks so much Patrick for making this work out and also to the contractor that, without your direction, would not know what to do…great job sir.

M.B.

Vice-President

Electrical Systems Solutions, LLC

Great work!

P.N.

Technical Services

SystemAir

We found your services to be very professional and prompt. It appears the driver has been developed to a high standard. We are happy to have worked with you on this project and we look forward to working with you on future projects.

J.T.A.

VP Operations

Pantera Soutions and Technology

We will definitely be utilizing your products and services on future projects, solely based on that level of service we received. I wish to specifically thank you, Hitarth, and Peter for the personal service provided to exceed my expectations beyond the original purchase to ensure the product was functional and met our needs.

Thanks again to all the Chipkin staff for your patience, understanding, and assistance through the process.

J.M.

Senior Project Manager

Siemens

Thank you for the great support rendered to us yesterday. You have successfully configured the interfacing from Veeder-Root console via your gateway to the BMS. Now it is fully operational and my client is very impressed and happy with their new interfacing technology (compare with traditional PLC type). I like to compliment you for your effort and diligence to make this happen. My appreciation to you.

N.O.

Sales Director

IFME Works Pte Ltd

We have recently completed testing and installed a FieldServer Driver developed for us by Peter Chipkin. We appreciated his professionalism and dedication to solving our problems. The quality of the driver, documentation, and support were all high. I should add that for our project Mr. Chipkin had to work from a protocol specification that was badly translated from Japanese. Despite this, he succeeded within the tight schedule required by the end user. Thank you for the solution.

L.A. and E.E.

Engineering VP

Ingelectra, S.A

The support from Chipkin has been excellent!

H.M.

Service Technical Support

Johnson Controls New Zealand

I want to take the opportunity to really thank you for your excellent work, you have provided great customer service and post sale service, hope [sic] we had more supplier with workers like you.

L.M.

Purchasing Coordinator

Tyco Integrated Fire and Security

Being a BACnet developer, I will recommend BACnet Explorer to all of my future clients

R.L.

Scientific Solutions Ltd

Here at Honeywell Life Safety Systems UK we use CAS BACnet Explorer as the benchmark tool to validate our BACnet Gateway. Where doubt or operational queries exist with other clients we will use CAS BACnet Explorer to double check results and to ensure that our gateway meets the BACnet expectations.

J.S.

Honeywell Life Safety Systems UK

I use CAS BACnet Explorer whenever I am troubleshooting a BACnet issue with another vendor as an independent testing tool. It quickly cuts down on the amount of finger pointing with other vendors, as you can show an independent tool confirming your statements as to where a problem may lie.

M.G.

SmartCore LLC

We have used your equipment in the past and found it very good…

K.D.O.

Advanced Energy Systems

What great customer service, congratulations

R.P.

Crestron Latinoamericana

I think you have a fantastic BACnet product. It's very helpful for me since I integrate different third party devices…

C.B.

Honeywell

CAS Explorer is by far the most capable BACnet viewer available. I especially like the way it can accurately display ALL networks in the system. The MONITOR function has also proven very useful. I like the way an office can buy one license (on USB key), let everyone in the office have the software and pass around the key as needed.

J. Stenstrom

Siemens Industries