Customer Service Testimonials

Our project consisted of searching for matching XML strings from an Avigilon XML server to monitor the status of door positions and then write the status to a writable Modbus binary array. Along the way we worked together to refine the firmware, build the data array as writable and then use the custom Avigilon driver written by Chipkin to match XML key strings to find matching text in XML payloads from the Avigilon ACM server. In the process we encountered difficulties with the ACM server stopping, and needed to pause the project for a few weeks while the client IT group, the local Avigilon dealer and Avigilon support assisted with getting the XML flowing once again from the Avigilon ACM.

Once completed, the Chipkin team and I worked together again to complete the project and found an extra challenge has been accidentally introduced when the Avigilon ACM server was restarted, it was supplying data as UDP packets instead of TCP. This was a difficult issue to resolve because just prior to the Avigilon ACM server stopping, we did have the driver working, so we knew it could work, but everything we tried, would not get the data to match. Compounding the confusion was the fact that taking a log from the Chipkin device we found XML data…so it appeared we had good data.

The team at Chipkin assembled all team members that were involved from the developer to the support team and team managers, and we managed to discover the issue. The end result is we have data flowing, and I can tell you that even on a project that was WAY past the original support agreement, the people at Chipkin, NEVER EVER stopped doing everything needed to get this project completed. Not too many people like working on the near impossible type projects, but if that’s what you’re up against, I recommend Chipkin and the good people of Chipkin…as you will have a team you can rely on right to the end.

P. B.

Senior Service Programmer
ontrol Solutions Inc.

I hope this email finds you well. I wanted to take a moment to express my heartfelt gratitude for your exceptional technical support and dedication. Your hard work and honesty have been invaluable to our team and project.

Your expertise and commitment have made a significant difference, and I sincerely appreciate all the effort you have put in. It's truly a pleasure working with someone as reliable and skilled as you.

Thank you once again for your continued contributions. Looking forward to achieving more successes together.

A. H.

Head of Service's
Corodex Agencies Co. LLC.

We want to thank Chipkin for providing a product that was the perfect solution for our needs. Our customer now has a means of monitoring and controlling their units on our BACnet network, and they have been pleased with the performance of the system. We expect to be using this product again for subsequent projects.

F. J.

Siemens

Everything went great! We had a discrepancy in baud rates and a few other settings but we were able to get everything lined out!

I appreciate all of the assistance you have provided on this project and I will definitely be reaching out in the future if any issues arise!

J. S.

Sales
D&H United Fueling Solution

Thanks a lot, and really appreciate your extreme effort to solve this issue.

We tested the different point on BACnet explorer and it's working fine. Let us configure all point on Niagra based workstation and will update you later.

Once again thank you for your time and commitment in this matter.

A. J.

Information Technology
Auto Control One

Chipkin Team,

I want to extend a huge thank you to everyone on the Chipkin team that helped us out with this project. The support, responsiveness, and adaptability shown by Michael and Steven on the technical side is a standard I wish every automation company could provide. On the commercial side, René really listened to what we needed and connected us with the right people. The excellent service was noticed by everyone on my team, so I didn't want this to go unrecognized.

I think Michael and Sasha are just putting the final touches on the project before we close it out, but wanted to say that I appreciate everyone's help and hope we can work again together in the future!

C. B.

Manager of Automation and Technology
Creative Energy

I wanted to extend my sincere gratitude for your prompt attention to the inadvertent payment I made recently. And the payment has been successfully credited in our account…

Your honesty and integrity in returning the funds did not go unnoticed, and we truly appreciated your professionalism. It speaks volumes about the trustworthiness of your business, and we look forward to continuing our partnership in the future.

U. A.

Accountant
ITExperts

It was very nice and helpful working with you Kelvin. You spent hours in the meetings with me to make things clear. I am grateful to you for creating the configuration in a day.

Special thanks to Sandeep, who always aligned a meeting with the technical team on short notice.

A.R.

Design Supervisor
8MSolar LLC

I trust you guys, you have been great with support over the last several years.

C.B.

Technical Sales
Gunn & Pegelow

Thanks again for all the fantastic support, it's been a pleasure working with you and always is when dealing with Chipkin.

D.M.

Controls Manager
Temp Air Control

Awesome, thank you very much for all your help, Jane! Really appreciate it.

J.B.

Control Technician
Trane Technologies

We had excellent support during a critical deployment here in Indianapolis, so thanks for that.

R. J.

Operations Manager
Siemens

Happy to say that everything is working. In the end, we figured out it was our communication issue with Kepware software and all needed values are now being passed up. Thanks for all the support and seeing this through to the end.

R. V.

Process Control Eng.
The Lubrizol Corp.

Thanks for taking care of Plan B with NO hesitation! Other companies might not have been as easy to deal with. Earned my business & respect!

J. J.

Solutions Specialist "' Application Engineering

Hi Victor,
Thanks so much for your assistance today! I appreciate your knowledge and professional expertise, You Rock!!

R. H.

Johnson Controls

Thanks Kelvin. Updating to current version fixed the monitor. This has been bugging us for years haha.

Thank you!

S. C.

Sales Representative

If the customer decides to move forward with another Field Server, we would most definitely go with a QuickServer. I have worked with many of these before. They are super reliable and extremely flexible when it comes to our integration needs/specifications. We will follow-up with you once we confirm the communications protocol of the old A/C unit to get a quote.

Thank you for your support. Chipkin has always been amazing to work with!

C. G.

Sr. Program Specialist

Great Support here! THANK YOU!

B. D.

Account Manager

just want to say, we really appreciate your quick responses and your hard work.

Z. A.

Digital Power

Thank you Mike and Alex from Chipkin for your great support.

We will be adding to this field server an additional 80 or so data point within the next few months.

FYI, this was my first time working with OPCUA to BACnet, your solution works like a champ. Once I figured out software communications from my side your field server worked great. Trane was able to immediately see data on their system. Have a good day.

W. V. W.

Acumen Technology

Thank you for all your help with the Chipkin gateways, I know I've reached out to you several times from different sites and you are always great help. I greatly appreciate your patience and for sharing your knowledge.

C. R.

Schneider Electric

La verdad nos fue bien trabajando con el panel IFP-2100 de 10 lazos y con Chipkin con el fiedserver. (para conectar el fieldserver se requiere de un 5824)

La integracin actual recibe los eventos de alarma de los sensores y estaciones manuales en la plataforma via Bacnet IP.

Los eventos del sistema como batería baja, fallas de AC y desconexin de lazo an no se pueden monitorear por el momento.

Te paso el contacto de Rene de Chipkin que es quien nos ayudó. Adjunto un video de cómo quedó el proyecto

G. Z.

Macroquil S.A

I appreciate all your support, it was great! I am sure there will be many more, but they will be a lot easier.

J. J. D.

Johnson Controls Canada LP

Great! I heard from the job site that all things are up and running well too. So many thanks to your engineering team.

M.S.

Critical Systems LLC

Thank you very much for the fast shipment of the replacement. I was able to get it installed without any loss of time on the project.

A. G.

CCG Automation, Inc.

Thanks Chipkin, great support. :)

A.A.

Middle East Agriculture Co.

Hi, from a very happy homeowner and a satisfied contractor. Thank you for the support on your lighting panel!

J. M.

Mona Electric

This morning I received a call from the Head Office informing me that once the I.T. Department opened a ticket on the communication failure at the site, they identified the communication fault was on their end. The problem turns out to be the IP Address or routing for the device was incorrect causing the network communication reject error. Thank you for the excellent and thorough analysis of the Chipkin device yesterday. It was a pleasure working with you.

D. W.

SOUTHERN TANK & PUMP COMPANY

Many thanks for your reply and it was a great opportunity for us to work with such professional person like yourself.

O. A.

Oak Leaf Information Technology LTD.

Your a champion. Appreciate your help!

M. B.

CONVIRON | ARGUS CONTROLS

In business, it is hard to find people or entities that you can rely on. We are glad that you were one of them. So, thank you for all the support and dedication you showed, and I am sure it is not the last time we will cooperate together. As a thank you - if you do not mind - we will mention your website in our social media when we share the project photos.

A.E.

AVES

I had the pleasure of dealing with one of your employees last week by the name of Josh. After numerous phone calls and his effort to help us, I knew that this was someone that deserved credit for his hard work and dedication. To make a long story short, we are an electrical contractor who ordered a light sweep panel from a company called Kyle switch plates. We spoke with Kyle switch plates and explained what we needed, our transaction with them from the beginning to now, well it just didn't run smoothly. We got the panel much later than promised ( I had to follow up regarding that), when the panel came in our electrician Ed, installed it. Being his first time with this type of panel, he knew something was not right, he immediately called GE and got Josh on the phone. Well, Josh took the time and discussed everything with Ed and did say he was sent the wrong item for what eh needed. I wish we called GE first before ordering from the company that we used. Josh was able to push this issue to the upper management and we were sent the correct items needed to finish the install overnight. If not for Josh, I'm not sure how this job would have proceeded. So thank you to Chipkin, the Service providers for GE, for having someone on your team that understands what we needed and put the customer first. Even though our opinion of the company we used for the order is not very good, if it had not been for that we would never had the opportunity to work with Josh.

K. & E.G.

ENK Electrical Services LLC.

I can not thank you and your team enough for the time, effort, and excellent problem solving skills that you all put into re-working and producing your CAS BBMD software to work with Carrier/ALC controls. Your team went above and beyond my expectations to provide FAS with a cloud based BBMD solution!

T. J. R.

Facility Automation Systems, LLC

I just wanted to drop you a line to thank you for your help with our recent FieldServer project. Your expertise is much appreciated. With your support, Cody, our tech, was able to complete the job ahead of schedule and the customer is very pleased.

K.E.

Setpoint Systems Corporation

Thank you for your prompt and grateful response. I really appreciate your great services in this project and apologize for any inconvenience regarding terminating this. I am looking to continue out cooperation in future projects.

M.H.

Johnson Controls

I would also like to extend my heartfelt thanks on the amazing service you have provided us. The experience has been nothing short of stellar, I very much appreciated the time you took to ensure my questions were answered . I look forward to working with Chipkin in the future. I (hopefully) will have some future projects coming up shortly.

T. L.

Johnson Controls

I am Bill with Hochiki. May I say that your response and communication with the customer has been excellent. I appreciate seeing good service and I wanted to compliment you on that. Keep up the fine work.

B. D.

Hochiki America Corporation / VES Fire Detection Systems

Thank you Sir! Always a pleasure to speak with Chipkin. The config file we currently have in use is working like a charm.

M. P.

Edmonton International Airport

Amazing support. We'll be using you going forward. Thank you!

M.M

Harrison Energy Partners

I wanted to share with you my appreciation of the support from your team that has spanned a number of projects. Hitarth has been an excellent technical resource in helping us through some challenges that were beyond our capability to resolve - projects were successful only through his enthusiastic participation. The support delivered by Hitarth has resulted in Chipkin not just being our "go to" but our standard in future projects.

T.B.

Vybe Energy

I had a good conversation with Hitarth yesterday afternoon. He is doing a good, through job!

L.C.

Trane

I am just writing to let you know that this final solution that you forwarded to myself has worked and we have managed to supply a substantial order in full and on time. I would like to take this opportunity to thank yourself and Michael for your excellent customer support.

C. D.

Nortek Global HVAC

Thank you again on your wonderful service! We appreciate your assistance in supporting us on this integration project. Hopefully this is the final change. We look forward to working with you on another project in the future.

D. S.

Trane Canada-West

Thank you very much for confirming in such a timely manner. Customer service regarding this issue has been fantastic, please pass these comments on.

G. H.

Nortek Global HVAC

I just wanted to reach back out to you to let you know that everything is working well. The values we are getting through the field server match the values on the Omron sensors. The mappings are correct. Thanks again for all your time and effort with this project.

C. G.

Honeywell

Your newsletter is one of the best technical docs, of the many I receive.

G.M.

Convergint

All I can say is Hitarth worked diligently configurating and troubleshooting our BACnet setup with a dozen Trane units. He's made himself available to us with time he doesn't have, and helped us work through a very difficult project without the proper information up front. It has been frustrating for sure, but we wouldn't have made the progress we have without Hitarths hard work, ownership of the process and true knowledge for how your devices function and interact. I'd pick him for the team every chance and look forward to working with him(hopefully) on our upcoming projects.

D.P.

Green Leaf Medical