BACnet Explorer - Where are the debug files located

When sending support a bug report for CAS BACnet Explorer2.X please include these three debug files.

  • C:\Users\<user>\Documents\CAS BACnet Explorer\Debuglog.txt
  • C:\Users\<user>\Documents\CAS BACnet Explorer\mstp_log.pkt (If BACnet MSTP)
  • C:\Users\<user>\Documents\CAS BACnet Explorer\packets.pkt (If BACnet IP or BACnet Eth)

These files will help us tremendously to find a solution to your problem. These files are plain text and they should compress down to 3-4mb with file compression software.

Packets.pkt can be opened with Wireshark.

Contact Us

Contact us via phone (+1 866-383-1657) or leave a detailed message below for sales, support, or any other needs

*Required Field
*Required Field
I'd like to receive the newsletter. *Check email for confirmation.
*Required Field
8:00am - 12:00pm 12:00pm - 5:00pm