Simplified FieldServer Support - Chipkin FAQs Answered

Quick Support Links

If you are in need of support, please choose from one of the following topics below. If you do not see a selection that matches your issue, please CONTACT US.

Back to Support

https://cdn.chipkin.com/articles/wp-content/uploads/2012/05/pdf_icon24111.gif Click here for a PDF Copy of this guide!


Accessing a Gateway through the Web Interface

Make sure the computer's IP address is in the same subnet mask as the Gateways. To do this, Navigate to the computers Settings, Network & Internet, Change adapter options and then proceed as in the images below.

Simplified FieldServer Support - Chipkin FAQs Answered1

1. Open the Browser.

Simplified FieldServer Support - Chipkin FAQs Answered2

2. Type in IP address of Gateway. By default: 192.168.2.101.

https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA Web Server Security Unconfigured Image_14-18-58-23.png

3. Continue with HTTP. Note that this can be changed later.

4. Enter the Username, by default, "admin". All in lower case and with no quotes.

https://cdn.chipkin.com/assets/uploads/2022/Jan/FieldServer Login Screen Image_14-18-58-41.png

5. Enter the password. Can be found on the back of the gateway.

Simplified FieldServer Support - Chipkin FAQs Answered

6. Choose HTTP and save, this can be changed later to increase security.

https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA Web Server Security not configured Image_14-18-58-48.png

Notes About Passwords:

  • Lower case L's appear as a line "l"
  • Upper case I's appear as the roman numeral "I"
  • The number one appears "1"
  • You can scan the QR code for the password

How to interpret revision numbers

1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.

2. Navigate to About and Click on Firmware as shown below.

Simplified FieldServer Support - Chipkin FAQs Answered3

How To Install a New Configuration File

1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.

2. Navigate to Setup/File Transfer/Update Configuration. Choose the config file and then Press SUBMIT .

https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading New Configuration Image_14-18-58-58.png

3. Restart the System.

https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot Restart Image_14-18-59-59.png

How to Install New Firmware

1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.

2. Navigate to Setup/File Transfer/Update firmware. Choose the firmware file and then press SUBMIT.

https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading New Firmware Image_14-18-59-06.png

3. Can't find the tab to download firmware? Try this; http://192.168.2.194/htm/fsgui.htm#20_OID Or https.

4. Reboot the system when loading simg files. else Restart.

https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot Restart Image_14-18-59-59.png

How to find Your Gateway and IP address

1. Download and Install the FieldServer Toolbox downloaded HERE! .

imageSimplified FieldServer Support - Chipkin FAQs Answered4

2. Discover your Gateway and Change IP if required.

imageSimplified FieldServer Support - Chipkin FAQs Answered5

How to change the IP Address

1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.

2. Navigate to Setup/Network Settings.

https://cdn.chipkin.com/assets/uploads/2022/Jan/Chaning IP Address Image_14-19-29-24.png

Reporting a Problem / Getting an Answer

Help us help you by providing the data we need to resolve your issue. This process gives us the files we need - all the data from the Data Arrays as well as capturing message.

https://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics Image_14-19-29-37.pnghttps://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics download Image_14-19-29-43.png

Start the log – wait for 1 minute – now repeat the action that caused the problem – if it's not too hard, do it more than once – wait for the log to end. Send or share the log file. We will need a description of the problem.

Using the Legacy Tool – RUInet

First, Google "Chipkin RUInet download" with the quotation marks or click here to go there directly.

con4

Contact Us

Contact us via phone (+1 866-383-1657) or leave a detailed message below for sales, support, or any other needs

*Required Field
*Required Field
I'd like to receive the newsletter. *Check email for confirmation.
*Required Field
8:00am - 12:00pm 12:00pm - 5:00pm
Message Sent Successfully