Simplified FieldServer Support - Chipkin FAQs Answered
Quick Support Links
If you are in need of support, please choose from one of the following topics below. If you do not see a selection that matches your issue, please CONTACT US.
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- Accessing a Gateway through the Web Interface
- How to interpret revision numbers
- Install a New Configuration File
- Install New Firmware
- Discover Your Gateway
- Reporting a Problem
- Using the Legacy Tool - RUInet
Click here for a PDF Copy of this guide!
Accessing a Gateway through the Web Interface
Make sure the computer's IP address is in the same subnet mask as the Gateways. To do this, Navigate to the computers Settings, Network & Internet, Change adapter options and then proceed as in the images below.
![Simplified FieldServer Support - Chipkin FAQs Answered1](https://cdn.chipkin.com/assets/uploads/2022/Jan/image_13-12-13-59.png)
1. Open the Browser.
![Simplified FieldServer Support - Chipkin FAQs Answered2](https://cdn.chipkin.com/assets/uploads/2022/Jan/image_13-09-10-45.png)
2. Type in IP address of Gateway. By default: 192.168.2.101.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA Web Server Security Unconfigured Image_14-18-58-23.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA%20Web%20Server%20Security%20Unconfigured%20Image_14-18-58-23.png)
3. Continue with HTTP. Note that this can be changed later.
4. Enter the Username, by default, "admin". All in lower case and with no quotes.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/FieldServer Login Screen Image_14-18-58-41.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/FieldServer%20Login%20Screen%20Image_14-18-58-41.png)
5. Enter the password. Can be found on the back of the gateway.
![Simplified FieldServer Support - Chipkin FAQs Answered](https://cdn.chipkin.com/assets/uploads/2022/Jan/image_13-09-43-15.png)
6. Choose HTTP and save, this can be changed later to increase security.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA Web Server Security not configured Image_14-18-58-48.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/MSA%20Web%20Server%20Security%20not%20configured%20Image_14-18-58-48.png)
Notes About Passwords:
- Lower case Lâs appear as a line âlâ
- Upper case Iâs appear as the roman numeral âIâ
- The number one appears â1â
- You can scan the QR code for the password
How to interpret revision numbers
1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.
2. Navigate to About and Click on Firmware as shown below.
![Simplified FieldServer Support - Chipkin FAQs Answered3](https://cdn.chipkin.com/assets/uploads/2022/Mar/image_09-15-39-12.png)
How To Install a New Configuration File
1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.
2. Navigate to Setup/File Transfer/Update Configuration. Choose the config file and then Press SUBMIT .
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading New Configuration Image_14-18-58-58.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading%20New%20Configuration%20Image_14-18-58-58.png)
3. Restart the System.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot Restart Image_14-18-59-59.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot%20Restart%20Image_14-18-59-59.png)
How to Install New Firmware
1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.
2. Navigate to Setup/File Transfer/Update firmware. Choose the firmware file and then press SUBMIT.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading New Firmware Image_14-18-59-06.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Uploading%20New%20Firmware%20Image_14-18-59-06.png)
3. Canât find the tab to download firmware? Try this; http://192.168.2.194/htm/fsgui.htm#20_OID Or https.
4. Reboot the system when loading simg files. else Restart.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot Restart Image_14-18-59-59.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Reboot%20Restart%20Image_14-18-59-59.png)
How to find Your Gateway and IP address
1. Download and Install the FieldServer Toolbox downloaded HERE! .
2. Discover your Gateway and Change IP if required.
![imageSimplified FieldServer Support - Chipkin FAQs Answered5](https://cdn.chipkin.com/assets/uploads/2022/Jan/image_13-09-54-29.png)
How to change the IP Address
1. Repeat steps 1 and 2 as in the Accessing a Gateway Through the Web Interface above.
2. Navigate to Setup/Network Settings.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Chaning IP Address Image_14-19-29-24.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Chaning%20IP%20Address%20Image_14-19-29-24.png)
Reporting a Problem / Getting an Answer
Help us help you by providing the data we need to resolve your issue. This process gives us the files we need - all the data from the Data Arrays as well as capturing message.
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics Image_14-19-29-37.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics%20Image_14-19-29-37.png)
![https://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics download Image_14-19-29-43.png](https://cdn.chipkin.com/assets/uploads/2022/Jan/Diagnostics%20download%20Image_14-19-29-43.png)
Start the log â wait for 1 minute â now repeat the action that caused the problem â if itâs not too hard, do it more than once â wait for the log to end. Send or share the log file. We will need a description of the problem.
Using the Legacy Tool â RUInet
First, Google âChipkin RUInet downloadâ with the quotation marks or click here to go there directly.
![con4](https://cdn.chipkin.com/assets/uploads/2020/Jun/con4_17-15-00-12.png)