Important Notice: QuickServer Firmware Update Procedure - 2025

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2025 Changes to Firmware Updates Notice

QuickServer firmware updates now use encrypted and signed .PKG firmware file formats to ensure firmware authenticity and security.

Impact on Legacy QuickServer Devices (Pre-2025)

  • Legacy QuickServers (Shipped before 2025) will only accept the older .SIMG firmware format.
  • A special .SIMG firmware update is available to upgrade a legacy QuickServer to enable support for .PKG files.
  • Once updated to support .PKG, the legacy QuickServers will no longer accept .SIMG files.
  • A factory reset will restore support for .SIMG firmware if needed.
  • All firmware shipped after 2025 will be in .PKG format.

QuickServers Built After 2025

  • All QuickServers shipped after 2025 will only accept .PKG firmware images.
  • These QuickServers will not support .SIMG files and cannot be downgraded to use them.
  • Future firmware updates for these devices will be provided exclusively in .PKG format.

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